Support Engineer, SAP BW (Evergreen)

Rimini Street, Inc.; United States; Remote; USD 35,000 - 58,000; Full time

Job summary

Rimini Street is seeking an experienced Support Engineer, SAP BW, to deliver expert remote support for mission‑critical SAP BW environments across 4.x, ECC, and HANA landscapes. You will focus on BW architecture, data modeling, ETL, and performance within highly customized client systems.

This role requires 5+ years of SAP BW experience, strong BW skills, and the ability to work from a remote location in Brazil, with 24x7x365 support rotations expected.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.
• Strong BW modeling, ETL, BEx, and performance tuning background.
• Experience with major databases and operating systems.

Responsibilities

• Troubleshoot and resolve complex SAP BW issues across data loads, InfoProviders, queries, and performance.
• Partner closely with customers to understand requirements and deliver high‑quality support.
• Support BW customizations and provide best‑practice recommendations.
• Develop and deliver fixes for BW defects and data integrity issues.
• Advise key accounts on BW technical and functional topics.
• Use proprietary tools and remote access to resolve issues in test and client environments.
• Participate in 24x7x365 global support rotation with flexible work hours.
• Contribute to internal knowledge bases, diagnostic tools, and process improvements.

Skills

Troubleshooting

Customer focus

BW architecture

ETL

Communication

Teamwork

Problem solving under pressure

Remote work capable

Education

Bachelor's degree in Computer Science or equivalent

Tools

SAP BW

SAP NetWeaver

BEx

Databases & OS platforms

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third‑party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission‑critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Position Summary

The Support Engineer, SAP BW provides expert remote support for mission‑critical SAP BW environments across 4.x, ECC, and HANA landscapes. This role focuses on BW architecture, data modeling, ETL, performance troubleshooting, and integration within highly customized client systems. SAC knowledge is helpful but secondary.

Key Responsibilities

• Troubleshoot and resolve complex SAP BW issues across data loads, InfoProviders, queries, and performance.
• Partner closely with customers to understand requirements and deliver high‑quality support.
• Support BW customizations and provide best‑practice recommendations.
• Develop and deliver fixes for BW defects and data integrity issues.
• Advise key accounts on BW technical and functional topics.
• Use proprietary tools and remote access to resolve issues in test and client environments.
• Participate in 24x7x365 global support rotation with flexible work hours.
• Contribute to internal knowledge bases, diagnostic tools, and process improvements.

Additional Duties and Responsibilities

• Other job‑related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Experience & Education

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.
• Strong BW modeling, ETL, BEx, and performance tuning background.
• Experience with major databases and OS platforms.

Skills

• Superb trouble‑shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work from office & ability to work remotely from a home based office in a virtual environment

Location

• Remote, Brazil

Language

• Fluent Portuguese and English. Spanish is a plus.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top‑performing team members. Do you thrive in a fast‑paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company

  • We dream big and innovate boldly.

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.