Remote Salon Software Support Specialist

Phorest Salon Software; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) availability

Wellness perks

Career development resources

Job summary

Phorest Salon Software is seeking a remote Customer Support Agent to join our North American Support team. In this role, you will assist salon and spa owners with troubleshooting software issues and providing excellent support. Ideal candidates will have experience in technical support or customer service and strong communication skills.

This position emphasizes problem-solving in a fast-paced environment with employer-paid benefits, including medical, dental, and wellness perks.

Join us in our mission to empower small businesses and to have fun while building camaraderie.

Qualifications

• Experience in salon, spa, or medi-spa industry or a technical support role.
• Ability to explain technical concepts in plain language.
• Comfortable working independently in a remote environment.

Responsibilities

• Respond to incoming calls, chats, and emails from clients.
• Diagnose and troubleshoot software questions.
• Collaborate with support, product, and engineering teams.

Skills

Technical support

Customer service

Strong communication skills

Tools

Zendesk

Slack

Notion

Job description

Phorest Salon Software is seeking a remote Customer Support Agent to join our North American Support team. In this role, you will assist salon and spa owners with troubleshooting software issues and providing excellent support. Ideal candidates will have experience in technical support or customer service and strong communication skills.

This position emphasizes problem-solving in a fast-paced environment with employer-paid benefits, including medical, dental, and wellness perks.

Join us in our mission to empower small businesses and to have fun while building camaraderie.