SaaS Customer Support Specialist - Remote & Growth

DaySmart Software, Inc.; Wayne, Austin (PA, TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA / FSA

401k with company match

Open PTO

Generous holiday schedule

Remote or hybrid options

Job summary

DaySmart Software, Inc. is seeking an Associate Customer Support Representative to join our DaySmart Beauty and DaySmart Care teams. You will handle inquiries via phone, chat, and email and help customers navigate our scheduling and payments software.

You will work a Monday–Friday schedule with on-call weekend coverage; remote, in-office, or hybrid options are available. A customer‑facing background, strong communication, and problem‑solving skills are essential.

Qualifications

• 1 year of experience in a customer-facing role providing support via phone, chat, and/or email.
• Proficient in using Windows and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and adaptability.
• Willingness to work rotating weekend and holiday on-call shifts.
• Experience in SaaS support is preferred.

Responsibilities

• Provide superior customer service to DaySmart customers via phone, chat, and email.
• Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
• Field general use questions about our software and additional services.
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
• Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software.
• Participate in daily departmental meetings communicating recent customer’s issues and concerns.
• Communicate possible software bugs and customer-specific database issues to senior teammates and management.
• Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
• Ability to be on call on holidays and weekends.

Skills

Windows OS

Microsoft Office

Customer support

Multi-channel support

SaaS knowledge

Excellent communication

Problem-solving

Adaptability

Team collaboration

On-call weekend readiness

Job description

DaySmart Software, Inc. is seeking an Associate Customer Support Representative to join our DaySmart Beauty and DaySmart Care teams. You will handle inquiries via phone, chat, and email and help customers navigate our scheduling and payments software.

You will work a Monday–Friday schedule with on-call weekend coverage; remote, in-office, or hybrid options are available. A customer‑facing background, strong communication, and problem‑solving skills are essential.