Remote Salesforce Tech Lead - Build SA Practice

Tracker RMS; United States; Remote; USD 54,000 - 78,000; Full time

Job summary

Tracker RMS is seeking a Salesforce Technical & Service Lead for a permanent, fully remote position based in South Africa. You will own client-facing Salesforce support, coordinate delivery through an India-based team, and help establish a South African Salesforce practice.

You will work UK business hours, collaborate with international teams, and play a key role in leadership and practice development as the business grows.

Qualifications

• 6+ years of Salesforce experience in technical consulting, delivery or leadership roles.
• Salesforce Sales Cloud or Service Cloud Consultant certification (at least one).
• Strong hands‑on experience with Sales Cloud, Service Cloud, Flows and Omni‑Channel.
• Experience troubleshooting Apex, LWC and Salesforce deployment issues.

Responsibilities

• Act as the main point of contact for UK clients regarding Salesforce technical support and service delivery.
• Lead the India-based Salesforce delivery team, ensuring quality and timely delivery.
• Provide hands-on technical support across Salesforce environments and guided troubleshooting.
• Oversee Salesforce DevOps processes, releases and best practices.
• Build strong client relationships and understand requirements to resolve challenges.
• Help establish and grow the Salesforce practice in South Africa.

Skills

Salesforce

Sales Cloud

Service Cloud

LWC

Apex

Omni-Channel

DevOps

Leadership

Stakeholder management

Communication

Tools

Salesforce DX

CI/CD

Job description

Tracker RMS is seeking a Salesforce Technical & Service Lead for a permanent, fully remote position based in South Africa. You will own client-facing Salesforce support, coordinate delivery through an India-based team, and help establish a South African Salesforce practice.

You will work UK business hours, collaborate with international teams, and play a key role in leadership and practice development as the business grows.