Salesforce Technical & Service Lead

Tracker RMS; EE. UU.; A distancia; USD 54.000 - 78.000; Jornada completa

Descripción de la vacante

Tracker RMS is seeking a Salesforce Technical & Service Lead for a permanent, fully remote position based in South Africa. You will own client-facing Salesforce support, coordinate delivery through an India-based team, and help establish a South African Salesforce practice.

You will work UK business hours, collaborate with international teams, and play a key role in leadership and practice development as the business grows.

Formación

• 6+ years of Salesforce experience in technical consulting, delivery or leadership roles.
• Salesforce Sales Cloud or Service Cloud Consultant certification (at least one).
• Strong hands‑on experience with Sales Cloud, Service Cloud, Flows and Omni‑Channel.
• Experience troubleshooting Apex, LWC and Salesforce deployment issues.

Responsabilidades

• Act as the main point of contact for UK clients regarding Salesforce technical support and service delivery.
• Lead the India-based Salesforce delivery team, ensuring quality and timely delivery.
• Provide hands-on technical support across Salesforce environments and guided troubleshooting.
• Oversee Salesforce DevOps processes, releases and best practices.
• Build strong client relationships and understand requirements to resolve challenges.
• Help establish and grow the Salesforce practice in South Africa.

Conocimientos

Salesforce

Sales Cloud

Service Cloud

LWC

Apex

Omni-Channel

DevOps

Leadership

Stakeholder management

Communication

Herramientas

Salesforce DX

CI/CD

Descripción del empleo

Job Title: Salesforce Technical & Service Lead
Client: UK-based Salesforce and technology consultancy
Location: South Africa (Fully Remote)
Employment: Permanent, Full-Time
Working Hours: UK Business Hours
Salary: Market-related, dependent on experience
Start Date: ASAP

About Our Client

Our client is a UK-based technology consultancy specialising in Salesforce, MuleSoft, enterprise architecture and AI-powered solutions. They support international clients with technical consulting, implementation, integration and ongoing technology services.

The Opportunity

As Salesforce Technical & Service Lead, you will take ownership of client-facing Salesforce support and coordinate technical delivery through the companys existing India-based team. You will also play an important role in establishing and growing the companys Salesforce practice in South Africa.

Why Apply?

• Permanent, full-time role, working fully remotely from anywhere in South Africa.


• Work directly with UK clients and collaborate with international teams.


• Lead an established India-based Salesforce delivery team.


• Help build a new South African Salesforce practice from the ground up.


• Clear opportunities to take on greater leadership and practice development responsibilities as the business expands.

Key Responsibilities

• Act as the main point of contact for UK clients regarding Salesforce technical support, service delivery and escalations.


• Lead and coordinate the India-based Salesforce delivery team, ensuring quality, accountability and timely delivery.


• Provide hands‑on technical support, troubleshooting and guidance across Salesforce environments.


• Support Salesforce solutions involving Sales Cloud, Service Cloud, Flows and Omni‑Channel.


• Troubleshoot Apex, Lightning Web Components (LWC), integrations and deployment issues.


• Oversee Salesforce DevOps processes, releases and technical best practices.


• Build strong client relationships, understand requirements and resolve technical challenges.


• Help establish, develop and grow the companys Salesforce practice in South Africa.

Requirements

• 6+ years of Salesforce experience, ideally in technical consulting, delivery or leadership roles.


• Salesforce Sales Cloud Consultant or Service Cloud Consultant certification (at least one is required).


• Strong hands‑on experience with Sales Cloud, Service Cloud, Flows and Omni‑Channel.


• Experience troubleshooting Apex, LWC and Salesforce technical issues.


• Good understanding of Salesforce DevOps, deployment and release management.


• Proven experience leading technical teams and coordinating delivery.


• Strong client‑fac­ing communication, stakeholder management and problem‑solving skills.


• Comfortable working UK business hours and collaborating with an India‑based delivery team.


• Proactive, organised and capable of working independently in a remote environment.

Reporting & Career Growth

You will initially report directly to the Founder & Chief Architect, with responsibility for guiding the India delivery team and contributing to the development of the South African Salesforce practice. As the business expands, there will be opportunities to take on greater leadership and practice development responsibilities.

Recruitment Process

1. Initial screening with Logic360.


2. Technical and leadership assessment with our client.


3. Final hiring decision by the Founder.