Remote Salesforce CRM Team Lead

Experian; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Flexible work from home

Paid time off

Education reimbursement

Annual bonus

Job summary

Experian is seeking a Salesforce CRM Team Lead to raise the operational maturity of the Salesforce platform and the supporting team. You will work across multiple business units, including Experience Cloud and CPQ, and collaborate with stakeholders to deliver scalable, high‑quality solutions.

The role combines administration, delivery management, data quality, and leadership in a fast‑paced, global environment. Remote work options are available, with English and Spanish fluency strongly valued.

Qualifications

• 5+ years administering or supporting Salesforce in complex, multi‑unit environments.
• 2+ years leading Salesforce administration teams or delivery initiatives.
• Demonstrated experience with Salesforce Flow automation and process optimization.
• Experience with Scrum or Agile delivery methodologies, including backlog management and sprint planning.
• Fluency in English and Spanish.
• Ability to guide architectural discussions and technical direction without serving as the primary hands‑on developer.
• Comfort incorporating AI‑assisted solutions into day‑to‑day workflows, including prompting, testing, debugging, and documentation.
• Strong analytical and problem‑solving skills.

Responsibilities

• Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, picklists, approval processes, and advanced Flow automation.
• Lead root cause analysis and design scalable solutions for increasingly complex business requirements.
• Oversee the configuration, testing, deployment, and ongoing support of Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation features.
• Stay current with Salesforce platform capabilities and proactively recommend improvements.
• Monitor case queues and team workloads, ensuring timely resolution and appropriate coverage.
• Collaborate with regional contacts to prioritize case assignments and ensure effective user support.
• Coordinate Scrum-based backlog management, sprint planning, and work prioritization across CRM team.
• Improve and maintain process documentation, Salesforce Knowledge articles, and user communications.

Skills

Salesforce Admin

Team Leadership

Flow automation

Agile/Scrum

English & Spanish

Architectural discussions

Tools

Salesforce AI features

Job description

Experian is seeking a Salesforce CRM Team Lead to raise the operational maturity of the Salesforce platform and the supporting team. You will work across multiple business units, including Experience Cloud and CPQ, and collaborate with stakeholders to deliver scalable, high‑quality solutions.

The role combines administration, delivery management, data quality, and leadership in a fast‑paced, global environment. Remote work options are available, with English and Spanish fluency strongly valued.