Remote Salesforce Success Engineer — Onboarding & Integrations

Specright; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Specright is seeking a Customer Success Engineer (CSE) to act as a technical partner post-sale, ensuring onboarding, adoption, and long-term value realization. The role bridges Customer Success, Professional Services, Product, and Engineering with emphasis on Salesforce-based integrations, data models, and automation.

The CSE collaborates with CSMs, designs scalable Salesforce solutions, and helps drive measurable ROI while working in Specright's remote environment.

Qualifications

• Experience in SaaS, Consumer Goods, Packaging or Supply Chain industries required.
• 2–3 years in a Customer Engineering, Implementation or Success role.
• Salesforce knowledge required; Admin credential preferred (Advanced Admin, Platform App Builder, or Developer also useful).
• Be an active learner with strong communication and organizational skills.
• Ability to manage multiple customers' tasks with a holistic approach.
• Desire to dive into an early-stage technology environment.

Responsibilities

• Partner with CSMs to support onboarding and ongoing technical success.
• Translate customer requirements into scalable Salesforce-based solutions.
• Guide customers on configuration, automation, and system design.
• Support health initiatives by identifying risks and driving resolution.
• Configure Salesforce objects, fields, flows, validations, and automations.
• Design and support integrations between Salesforce and third-party systems.
• Troubleshoot data integrity and performance issues.
• Maintain technical documentation and integration diagrams.
• Act as a technical liaison between customers and Product/Engineering/Support.
• Provide feedback to Product on use cases and enhancement opportunities.
• Support pre-renewal and expansion by validating technical feasibility and scalability.

Skills

Communication

Multi-tasking

Problem solving

Active learner

Organizational skills

Team collaboration

Time management

Detail-oriented

Accountability

Education

Salesforce Administrator Certification

Tools

Salesforce

APIs

Data modeling

Workflow automation

Job description

Specright is seeking a Customer Success Engineer (CSE) to act as a technical partner post-sale, ensuring onboarding, adoption, and long-term value realization. The role bridges Customer Success, Professional Services, Product, and Engineering with emphasis on Salesforce-based integrations, data models, and automation.

The CSE collaborates with CSMs, designs scalable Salesforce solutions, and helps drive measurable ROI while working in Specright's remote environment.