Remote Salesforce Project Analyst - Admin, Training & Automation

Remote; San Francisco (CA); Remote; USD 75,000 - 85,000; Full time

Job summary

Remote is seeking a Salesforce Project Analyst to support administration, maintenance, and day-to-day use of Salesforce in a fully remote environment across the United States.

You will provide technical assistance, troubleshoot issues, manage user access, onboarding/offboarding, and contribute to system improvements, testing, and documentation while enabling efficient CRM operations and data integrity.

Qualifications

• Associate degree or higher from an accredited institution.
• Salesforce Platform Administrator I certification.
• 2-5 years of experience supporting Salesforce or other CRM systems.
• Ability to work remotely with limited supervision and manage responsibilities independently.
• Strong communication and training/documentation skills.
• Proficiency with Microsoft Office applications and other standard computer programs.
• Excellent analytical thinking, problem-solving, and organizational skills.
• Effective time management and multitasking with deadlines.
• Clear written and verbal communication skills.
• Ability to collaborate across teams and stakeholders at different levels.
• Proactive, self-motivated approach to managing responsibilities.

Responsibilities

• Provide in-person and remote support to end users working with Salesforce and related business systems.
• Manage user onboarding and offboarding activities, including support during company acquisitions.
• Perform Salesforce administration tasks, including maintaining backend configurations and updating Flow automations.
• Prepare and upload CSV files for data imports in response to user requests and acquisition-related needs.
• Coordinate with developers to communicate, test, and roll out system updates.
• Deliver remote Salesforce training and help users understand relevant software tools and processes.
• Create, update, and maintain written guides and recorded training materials in the internal knowledge database.
• Participate in system upgrades, integrations, testing activities, and the implementation of new functionality.
• Diagnose and resolve Salesforce issues through the company-wide help desk ticketing system.
• Follow workplace safety policies and required safety training procedures.
• Contribute to continuous improvement initiatives and collaborate with team members to enhance operational processes.
• Stay current with industry developments through professional training, publications, and workshops.
• Perform additional duties as assigned.

Skills

CRM systems

Remote work

Training & documentation

Time management

Education

Associate degree or higher

Salesforce Platform Administrator I certification

Tools

Salesforce

Microsoft Excel

Job description

Remote is seeking a Salesforce Project Analyst to support administration, maintenance, and day-to-day use of Salesforce in a fully remote environment across the United States.

You will provide technical assistance, troubleshoot issues, manage user access, onboarding/offboarding, and contribute to system improvements, testing, and documentation while enabling efficient CRM operations and data integrity.