Remote Salesforce Project Analyst | CRM Optimizer

Jobgether; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Salary: $75,000-85,000 USD

Remote position based in the United St

Professional development opportunities

Meaningful work in environmental and O

Inclusive workplace; equal opportunity

Job summary

Jobgether, on behalf of a partner company, seeks a Salesforce Project Analyst based in the United States. The role supports Salesforce administration, maintenance, and day-to-day use in a fully remote environment to ensure smooth user experience and reliable data management.

You will manage user access, onboarding/offboarding, CSV imports, Flow automations, and testing of new functionality, while creating training materials and guides.

Qualifications

• Associate degree or higher from an accredited institution.
• Salesforce Platform Administrator I certification.
• 2-5 years of experience supporting Salesforce or other CRM systems.
• Ability to work remotely with limited supervision and manage responsibilities independently.
• Strong customer service and problem-solving skills.
• Ability to train others through documentation.
• Proficiency with Microsoft Office applications.
• Strong analytical thinking, problem-solving, and organizational skills.
• Effective time management, prioritization, and multitasking abilities.
• Clear written and verbal communication skills.
• Ability to collaborate across cross-functional teams.
• Proactive, self-motivated approach to managing multiple responsibilities.

Responsibilities

• Provide in-person and remote support to end users working with Salesforce and related business systems.
• Manage user onboarding and offboarding activities, including support during company acquisitions.
• Perform Salesforce administration tasks, including maintaining backend configurations and updating Flow automations.
• Prepare and upload CSV files for data imports in response to user requests and acquisition-related needs.
• Coordinate with developers to communicate, test, and roll out system updates.
• Deliver remote Salesforce training and help users understand relevant software tools and processes.
• Create, update, and maintain written guides and recorded training materials in the internal knowledge database.
• Participate in system upgrades, integrations, testing activities, and the implementation of new functionality.
• Diagnose and resolve Salesforce issues through the company-wide help desk ticketing system.
• Follow workplace safety policies, applicable OSHA regulations, and required safety training procedures.
• Contribute to continuous improvement initiatives and collaborate with team members to enhance operational processes.
• Stay current with industry developments through professional training, publications, and workshops.
• Perform additional duties as assigned.

Skills

Remote work

Customer service

Training & documentation

Analytical thinking

Time management

Communication

Cross-functional collaboration

Self-motivation

Education

Associate degree

Salesforce Platform Administrator I certification

Tools

Salesforce CRM

Salesforce Marketing Cloud

Pardot

Excel

Microsoft Office

Job description

Jobgether, on behalf of a partner company, seeks a Salesforce Project Analyst based in the United States. The role supports Salesforce administration, maintenance, and day-to-day use in a fully remote environment to ensure smooth user experience and reliable data management.

You will manage user access, onboarding/offboarding, CSV imports, Flow automations, and testing of new functionality, while creating training materials and guides.