Salesforce Project Analyst CRM Support & Training Remote

Onterris; United States; Hybrid; USD 75,000 - 85,000; Full time

Job summary

Onterris is seeking a Salesforce Project Analyst to join our US team. You will provide user support and administer our Salesforce instance, handle onboarding/offboarding, generate reports, train users, and ensure data integrity across systems.

You will collaborate with developers, prepare data imports, create training materials, and assist with system upgrades. The role requires 2+ years supporting a CRM, strong problem solving, and the ability to work independently or remotely.

Qualifications

• Associates Degree or higher from an accredited university.
• 2-5 years of experience with Salesforce or other CRM systems.
• Demonstrated ability to work remotely and with limited supervision.
• Ability to work as part of a team and independently.
• Ability to learn and teach various software to other users.
• Proficient with Microsoft Office software and/or PC programs.
• Demonstrated customer service experience.
• Ability to meet deadlines, multitask, and prioritize as necessary.
• Ability to interface with cross-functional teams and all levels of personnel/management.
• Strong problem solving and analytical skills.
• Solid organization and time management skills.
• Effective verbal and written communication skills.
• Ability to work independently, managing multiple responsibilities (i.e. self-starter, self-motivated).

Responsibilities

• Providing in-person and/or remote support to end users for Salesforce and related systems.
• Assisting with onboarding / offboarding tasks in relation to day-to-day operations, as well as during new company acquisitions.
• Performing system administration, including maintaining and updating back-end configurations and Flow automation.
• Preparing and uploading CSV files for data imports when requested by users or during new company acquisitions.
• Coordinating with developers to communicate and roll-out system updates.
• Providing and assisting with Salesforce training remotely.
• Creating and updating recorded and written training materials for company’s internal knowledge database.
• Participating in system upgrades, integration and/or testing of new functionality as requested.
• Performing diagnosis and troubleshooting support for Salesforce users companywide through the help desk ticketing system.
• Exercising safe work practices by following all company safety rules and OSHA regulations, including attendance at all required safety training programs.
• Participating in company’s continuous improvement programs and provide support to team efforts.
• Keeping up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
• Performing other duties as assigned.

Skills

CRM experience

Remote work capability

Team collaboration

Software training

MS Office proficiency

Customer service

Deadline-driven

Communication skills

Independent work

Cross-functional collaboration

Problem solving

Education

Associates Degree or higher

Tools

Salesforce Platform Administrator I certification

Job description

Onterris is seeking a Salesforce Project Analyst to join our US team. You will provide user support and administer our Salesforce instance, handle onboarding/offboarding, generate reports, train users, and ensure data integrity across systems.

You will collaborate with developers, prepare data imports, create training materials, and assist with system upgrades. The role requires 2+ years supporting a CRM, strong problem solving, and the ability to work independently or remotely.