Remote Salesforce ITSM Solutions Architect

Bot Jobs; Myrtle Point (OR); Remote; USD 140,000 - 190,000; Full time

Job summary

NeuraFlash, Part of Accenture, seeks a Salesforce Solution Architect specializing in ITSM to design and deliver scalable Salesforce-based ITSM solutions for enterprise clients. You will lead engagements across Service Cloud, Experience Cloud, and ITSM integrations with Salesforce APIs and external systems.

This role emphasizes hands-on architecture, stakeholder collaboration, and guiding multi-environment deployments with a focus on UX, best practices, and training.

Qualifications

• 5+ years of project delivery experience with Salesforce, specifically with Service Cloud and Experience Cloud
• 2+ years of project delivery experience with Salesforce, specifically with Data Cloud and Agentforce
• 3+ Years leading and implementing with other ITSM platforms including ServiceNow
• Background experience in ITSM/ITIL methodologies
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce, Lightning Web Components, and Web Services
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
• Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
• Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Leverage Salesforce technology including ITSM, Experience Cloud, and Service Cloud
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each and every aspect of solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Skills

Project delivery leadership

Requirements gathering

Client advisory

Cross-functional collaboration

Documentation

SDLC ownership

Release management

Enterprise ITSM experience

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Apex

Visualforce

Lightning Web Components

Web Services

Salesforce APIs

Service Cloud

Experience Cloud

ITSM

Job description

NeuraFlash, Part of Accenture, seeks a Salesforce Solution Architect specializing in ITSM to design and deliver scalable Salesforce-based ITSM solutions for enterprise clients. You will lead engagements across Service Cloud, Experience Cloud, and ITSM integrations with Salesforce APIs and external systems.

This role emphasizes hands-on architecture, stakeholder collaboration, and guiding multi-environment deployments with a focus on UX, best practices, and training.