Remote Salesforce Integration Developer I (Tier 2 Clearance)

M&S Consulting; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work

Job summary

M&S Consulting, a defense-focused technology partner, seeks a Developer I to support Salesforce CRM integrations with the cloud contact center platform. You will work under senior staff to implement interfaces, assist with QA, and help drive rollout activities.

A Tier 2 Security Clearance is required at call order time. This remote role explicitly requires current clearance and a strong foundation in Salesforce integration patterns, APIs, and contact center technologies, with a focus on

Qualifications

• Bachelor’s degree in Computer Science or related field (equivalent combination of education and experience considered).
• 0 years of experience within the scope of the contract.
• Familiarity with Salesforce architecture, integration patterns, and APIs.
• Knowledge of contact center technologies.
• Current Tier 2 Security Clearance (formerly NACI) required at time of engagement.

Responsibilities

• Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
• Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
• Assist in the research and analysis of existing systems and program requirements
• Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
• Assist in resolving routine production support problems
• Conduct routine quality assurance activities including peer reviews
• Attend scheduled and ad hoc meetings as required
• Support UAT and go-live activities
• Adhere to established milestones and project deadlines

Skills

Salesforce

APIs

Contact center technologies

Tier 2 clearance

Education

Bachelor’s degree in Computer Science or related field

Job description

M&S Consulting, a defense-focused technology partner, seeks a Developer I to support Salesforce CRM integrations with the cloud contact center platform. You will work under senior staff to implement interfaces, assist with QA, and help drive rollout activities.

A Tier 2 Security Clearance is required at call order time. This remote role explicitly requires current clearance and a strong foundation in Salesforce integration patterns, APIs, and contact center technologies, with a focus on