Remote Salesforce Functional Operations Specialist

IBM; Boston (MA); Hybrid; USD 166,000 - 195,000; Full time

Job summary

IBM Consulting is seeking a Salesforce Operations Consultant to provide in-depth analysis and support for Salesforce application issues, collaborating with stakeholders to ensure seamless functionality.

You will perform root cause analysis, manage incidents, and drive small enhancements while focusing on SLA compliance and improved application health. This hybrid role can be performed from anywhere in the United States and reports to the IBM Consulting team.

Qualifications

• In-depth analysis and support for Salesforce application issues.
• Root cause analysis and incident resolution.
• Configure and customize Salesforce apps, including reports.
• Communicate metrics and ensure SLA compliance.

Responsibilities

• Analyze application issues beyond L1.5 support and provide functional details.
• Perform problem management to identify root causes and plan prevention.
• Implement minor enhancements, report changes, and data modifications.
• Represent the support team to stakeholders, providing metrics and SLAs.
• Identify productivity improvements and assist in automation for health.

Skills

Salesforce Support

Troubleshooting

Stakeholder Communication

Root Cause Analysis

Education

Bachelor's degree

Tools

Salesforce Setup

Reports & Dashboards

Job description

IBM Consulting is seeking a Salesforce Operations Consultant to provide in-depth analysis and support for Salesforce application issues, collaborating with stakeholders to ensure seamless functionality.

You will perform root cause analysis, manage incidents, and drive small enhancements while focusing on SLA compliance and improved application health. This hybrid role can be performed from anywhere in the United States and reports to the IBM Consulting team.