Salesforce Tech Operations: 24/7 Incident & Upgrades

IBM; Baton Rouge (LA); In loco; USD 95.000 - 150.000; Tempo pieno

Descrizione del lavoro

IBM Consulting is seeking a Package Specialist for Salesforce Technical Operations to provide applications support and manage the incident lifecycle, ensuring continuous and synchronized functionality. You will operate in a shift model to provide 24x7 coverage and implement platform upgrades and regression testing.

Responsibilities include incident lifecycle ownership, application monitoring, code migration, user administration, and performance metric tracking to drive improvements across

Competenze

• Salesforce Application Support with full incident lifecycle experience.
• Tech troubleshooting using logs, console, or AI Ops.
• Code migration across environments and change records.

Mansioni

• Own incident lifecycle from initiation to closure with timely resolution.
• Monitor applications and prevent downtime using logs and admin tools.
• Manage code migration across environments and schedule updates.
• Perform user administration (create/delete/modify accounts, reset passwords).
• Compile metrics on tasks, incidents, and environment changes.

Conoscenze

Salesforce Application Support

Incident Lifecycle

Application Monitoring

Code Migration

User Administration

Performance Metrics

Technical Troubleshooting

Platform Administration

Root Cause Analysis

AI Ops

Formazione

Bachelor's Degree

Strumenti

AI Ops

Descrizione del lavoro

IBM Consulting is seeking a Package Specialist for Salesforce Technical Operations to provide applications support and manage the incident lifecycle, ensuring continuous and synchronized functionality. You will operate in a shift model to provide 24x7 coverage and implement platform upgrades and regression testing.

Responsibilities include incident lifecycle ownership, application monitoring, code migration, user administration, and performance metric tracking to drive improvements across