Remote Salesforce CRM Analyst

Penn State; Northern (KY); Hybrid; USD 66,000 - 108,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Job summary

Penn State University is seeking a CRM Analyst to lead Salesforce administration, governance, and reporting for the Office of Entrepreneurship. This role partners with IT and stakeholders to implement scalable Salesforce capabilities and maintain data quality.

The position supports multiple Salesforce orgs, ensures security and compliance, and collaborates on business process improvements, analytics, and training. Hybrid or remote work options available within Eastern Time.

Qualifications

• Experience with Salesforce platform administration and configuration.
• Experience gathering and documenting business requirements, translating them into system solutions.
• Understanding of data governance, security controls, and reporting practices.

Responsibilities

• Administer, configure, and optimize Salesforce environments for Office of Entrepreneurship.
• Manage objects, fields, page layouts, permissions, validation rules, flows, reports, dashboards.
• Monitor platform performance and data quality; troubleshoot issues impacting users.

Skills

Salesforce administration

Business analysis

Data governance

Reporting & analytics

Education

Bachelor's Degree

Tools

Salesforce

Formstack

Outlook

Marketing Cloud

Job description

Penn State University is seeking a CRM Analyst to lead Salesforce administration, governance, and reporting for the Office of Entrepreneurship. This role partners with IT and stakeholders to implement scalable Salesforce capabilities and maintain data quality.

The position supports multiple Salesforce orgs, ensures security and compliance, and collaborates on business process improvements, analytics, and training. Hybrid or remote work options available within Eastern Time.