Senior CRM Analyst (Salesforce) — Remote + Flexible Hours

Alliance Health; Morrisville (NC); Ibrido; USD 84.000 - 106.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision, Life

Long Term Disability

Hybrid/Remote options

Generous retirement savings plan

Paid time off

Descrizione del lavoro

Alliance Health is seeking a CRM Business Analyst to gather and document business and functional CRM requirements, translate them into Salesforce-focused specifications, and support testing, go-live, and ongoing operations. The role emphasizes HIPAA compliance and quality across CRM solutions.

The successful candidate will work mostly remotely with occasional Alliance Office meetings, contributing to governance and continuous improvement across CRM stacks.

Competenze

• Vocational/Technical in Computer Science, Information Systems, or Business Administration with 6 years of technical analysis experience.
• Associate’s degree +5 years of technical analysis experience.
• Bachelor’s degree +3 years of technical analysis.

Mansioni

• Elicit and document CRM requirements through discovery meetings and BRD creation.
• Translate requirements into detailed functional and technical CRM specifications (Salesforce).
• Plan and execute testing with test plans, cases, and UAT support.
• Assist go-live activities, runbooks, SOPs, and post-release monitoring.
• Maintain up-to-date CRM component inventories and documentation.
• Communicate complex concepts clearly to technical and non-technical audiences.
• Support CRM governance, privacy, and compliance initiatives.
• Identify improvements using AI to enhance analytics workflows and DevOps processes.

Conoscenze

Communication skills

Salesforce CRM platform experience

SDLC

IT Business Analysis experience

SQL (SOQL)

Service business process mapping

Healthcare experience

Documentation Tools

Formazione

Vocational/Technical in Computer Science, Information Systems, or Business Administration

Associate’s degree in related field + 5 years experience in Technical analysis

Bachelor’s degree in related field + 3 years experience in Technical analysis

Descrizione del lavoro

Alliance Health is seeking a CRM Business Analyst to gather and document business and functional CRM requirements, translate them into Salesforce-focused specifications, and support testing, go-live, and ongoing operations. The role emphasizes HIPAA compliance and quality across CRM solutions.

The successful candidate will work mostly remotely with occasional Alliance Office meetings, contributing to governance and continuous improvement across CRM stacks.