Remote Salesforce Admin & CX Systems Leader

Veta Virtual; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive USD salary

Incentives

15 days vacation

Remote (LATAM/Europe)

Global fintech exposure

Job summary

Veta Virtual is hiring a Salesforce Administrator & CX Systems Specialist for a fintech and cryptocurrency platform. This hands-on role owns Salesforce Service Cloud configuration, telephony, and contact center roadmaps to drive customer support performance.

You will build dashboards, ensure data hygiene, and collaborate with support, operations, and leadership across multiple countries, delivering insights that shape operations. 100% remote from LATAM or Europe.

Qualifications

• 2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred.
• Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys — configuration or roadmap ownership is a strong plus.
• Comfort building reports and dashboards in Salesforce or similar BI tools.
• Strong cross-functional communication with support, operations, and leadership teams.
• Highly detail-oriented and able to manage multiple workstreams simultaneously.
• Bonus: Salesforce Administrator certification; fintech or regulated industry experience; crypto/blockchain knowledge.
• Must be based in LATAM or Europe.

Responsibilities

• Managing day-to-day Salesforce Service Cloud configuration — objects, fields, page layouts, flows, validation rules, and permissions.
• Troubleshooting user issues and maintaining data hygiene to keep CRM clean, accurate, and reliable.
• Supporting integrations between Salesforce and other support tools, and evaluating new Salesforce features relevant to support operations.
• Owning the roadmap for the telephony and contact center platform — CTI integration, call routing, and IVR.
• Coordinating new telephony rollouts with vendors to minimize daily disruption.
• Building and maintaining dashboards on support performance — volume, response times, CSAT — and delivering regular reports.
• Identifying trends and flagging operational issues surfaced by data.

Skills

Salesforce Service Cloud

CRM Administration

Dashboards & Reporting

Telephony Integration

Cross-functional Communication

Data Quality & Hygiene

Crypto/Fintech knowledge

Tools

Salesforce

Amazon Connect

Five9

Twilio Flex

NICE

Genesys

Job description

Veta Virtual is hiring a Salesforce Administrator & CX Systems Specialist for a fintech and cryptocurrency platform. This hands-on role owns Salesforce Service Cloud configuration, telephony, and contact center roadmaps to drive customer support performance.

You will build dashboards, ensure data hygiene, and collaborate with support, operations, and leadership across multiple countries, delivering insights that shape operations. 100% remote from LATAM or Europe.