Senior Salesforce CRM Administrator - Remote

Vibrant Emotional Health; United States; Remote; USD 75,000 - 132,300; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K

Job summary

Vibrant Emotional Health is seeking a Senior Salesforce Administrator to join our IT team as a hands-on expert in CRM programming, security, and data management. You will maintain the Salesforce platform, design reports and dashboards, and collaborate with stakeholders to implement improvements.

This remote role reports to the CRM Manager in the Technology department. A strong background in Salesforce administration, CRM integrations, and data migration is required, with certifications a plus.

Qualifications

• Bachelor's degree and at least 5 years of experience as an advanced Salesforce Administrator.
• Good understanding of CRM fundamentals and advanced features.
• Experience in contact center CRM integrations and database management.
• Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
• Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus.

Responsibilities

• Perform analysis and provide implementation recommendations based on business requirements.
• Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
• Communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Contribute to evaluations and improvement of best practices in both process and standards.
• Recommend value-added changes to existing coding practices, standards, and tools.
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
• Assess the severity of problems, determine corrective action, and resolve technical issues.
• Monitor end-user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.
• Write technical specifications and documentation.

Skills

Salesforce Administration

CRM Systems

Salesforce Lightning

REST API

Data Migration

User Training

Security & Compliance

Education

Bachelor's degree in a relevant field

Tools

Salesforce

REST API

Middleware

Data Integration

Job description

Vibrant Emotional Health is seeking a Senior Salesforce Administrator to join our IT team as a hands-on expert in CRM programming, security, and data management. You will maintain the Salesforce platform, design reports and dashboards, and collaborate with stakeholders to implement improvements.

This remote role reports to the CRM Manager in the Technology department. A strong background in Salesforce administration, CRM integrations, and data migration is required, with certifications a plus.