CX Operations Leader — Salesforce & AI (Remote)

RxVantage, Inc.; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

100% company-paid premiums (Medical, V

Vision & Dental plans

HSA contribution

Disability insurance

Life Insurance

401k Matching

Work from Anywhere within the US

Flexible PTO

Parental Leave stipend

Wellhub Starter+ membership

Job summary

RxVantage, Inc. is seeking a Client Experience Operations Manager who will own the operational backbone of our CX tech stack, including Salesforce Service Cloud and Zoom Contact Center.

You will design scalable workflows, automate processes, and partner with cross‑functional teams to deliver frictionless client experiences. The role requires strong technical and non-technical skills, a customer‑first mindset, and the ability to translate business needs into system capabilities.

Qualifications

• Experience with Salesforce Service Cloud administration including case management, automation, routing and SLAs.
• Certification in Salesforce Service Cloud is required.
• Hands-on experience with Zoom Contact Center or similar CCaaS platforms recommended.
• Knowledge of service data models, entitlements, queues, routing logic, and reporting.
• Experience integrating CRM, contact center and knowledge-base tools.

Responsibilities

• Design, administer and optimize CX workflows and data models.
• Configure and maintain Salesforce Service Cloud case management, automation and reporting.
• Own Zoom Contact Center configuration to support voice and digital interactions.
• Collaborate with Service and Account Management to align systems with processes.
• Implement and support AI-driven features to improve agent and client outcomes.
• Document CX processes and best practices for scale and consistency.
• Partner with Revenue Ops and Data teams to align service metrics with GTM insights.

Skills

Salesforce Service Cloud Admin

Certification (Salesforce)

Zoom Contact Center

AI-driven service workflows

Data reporting and analytics

Cross-functional collaboration

Tools

Salesforce Service Cloud

Zoom Contact Center

CRM integrations

Job description

RxVantage, Inc. is seeking a Client Experience Operations Manager who will own the operational backbone of our CX tech stack, including Salesforce Service Cloud and Zoom Contact Center.

You will design scalable workflows, automate processes, and partner with cross‑functional teams to deliver frictionless client experiences. The role requires strong technical and non-technical skills, a customer‑first mindset, and the ability to translate business needs into system capabilities.