Remote Intake & Sales Support Lead

Koya Medical, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Koya Medical, Inc. is seeking a hands-on Supervisor, Sales Support & Patient Intake to unite and lead the Sales Support and Intake Operations teams. You will coach, develop, and motivate staff, remove obstacles, and ensure orders are processed accurately, compliantly, and on time.

This role emphasizes people leadership and cross-functional collaboration. The ideal candidate has 5+ years in sales support or healthcare administration and 2+ years leading teams, with experience in benefit

Qualifications

• Bachelor's degree preferred.
• At least 5 years of experience in sales support, patient intake, customer service, healthcare administration, or the DME industry.
• At least 2 years of experience leading, supervising, or mentoring a team.
• Experience with benefit verification, medical documentation, or order processing preferred.

Responsibilities

• Lead, coach, and support a combined team of Sales Support and Intake Operations Representatives, fostering one connected team culture.
• Recruit, onboard, and train new team members; build ramp plans so new hires reach full productivity quickly.
• Identify development opportunities and create cross-training pathways between Sales Support and Intake Operations.
• Conduct performance evaluations and address performance concerns with fairness.
• Manage team scheduling, workload balancing, and PTO coverage to ensure consistent service levels.
• Partner with Sales, Reimbursement Operations, Billing, and Fulfillment teams to minimize hand-offs and delays.

Skills

Leadership

Coaching

Organizational skills

Communication

CRM proficiency

Microsoft Office

HIPAA compliance

Education

Bachelor's degree preferred

Tools

Salesforce.com

Microsoft Office

Job description

Koya Medical, Inc. is seeking a hands-on Supervisor, Sales Support & Patient Intake to unite and lead the Sales Support and Intake Operations teams. You will coach, develop, and motivate staff, remove obstacles, and ensure orders are processed accurately, compliantly, and on time.

This role emphasizes people leadership and cross-functional collaboration. The ideal candidate has 5+ years in sales support or healthcare administration and 2+ years leading teams, with experience in benefit