Remote Sales Operations & Support Specialist

Bethyl Laboratories, Inc; Dallas (TX); On-site; USD 58,000 - 78,000; Full time

Job summary

Smith System is seeking a remote Sales Operations Specialist to support the regional sales team and enhance the customer experience across multiple channels including phone, email, chat, and virtual meetings.

Candidates should have a strong background in customer service and sales support, with experience in coordinating with design and operations. The role emphasizes collaboration, process improvement, and timely, accurate information delivery.

Qualifications

• Five or more years in customer service, sales support, or inside sales.
• Experience supporting an outside sales organization is preferred.

Responsibilities

• Partner with Regional Sales team to provide sales support and drive revenue within an assigned territory.
• Deliver exceptional customer experience by collaborating with stakeholders and providing timely follow-up.
• Manage inbound leads, qualify opportunities, and maintain Salesforce records.
• Provide product recommendations, technical guidance, and application support to sales partners and customers.
• Coordinate design requests and support rendering processes with internal teams.
• Develop knowledge of Smith System products and industry trends to inform recommendations.
• Build cross-functional relationships to ensure seamless customer experience.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Microsoft Office

Video conferencing

Education

Associate degree

Job description

Smith System is seeking a remote Sales Operations Specialist to support the regional sales team and enhance the customer experience across multiple channels including phone, email, chat, and virtual meetings.

Candidates should have a strong background in customer service and sales support, with experience in coordinating with design and operations. The role emphasizes collaboration, process improvement, and timely, accurate information delivery.