Remote Customer Experience & Sales Support Specialist

Five Star Franchising; Springville (UT); On-site; USD 34,000 - 52,000; Full time

Job summary

ProNexis is seeking a Customer Experience & Sales Support Representative to assist multiple home service brands by handling inbound and outbound customer interactions. This fully remote role requires strong communication, excellent attendance, and the ability to stay organized while working independently.

You will act as the voice of our clients, scheduling, answering questions, resolving concerns, and entering data in CRM systems.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Previous customer service, call center, sales, or administrative experience preferred.
• Ability to successfully complete training across multiple brands.

Responsibilities

• Handle inbound calls, emails, and other customer inquiries professionally and efficiently.
• Place outbound calls to follow up on leads and schedule appointments.
• Serve as the first point of contact for prospective and existing customers.
• Schedule, confirm, route, and reschedule appointments for multiple home service brands.
• Accurately enter and update customer information in CRM and scheduling systems.
• Verify customer information and determine eligibility and availability for appointments.
• Handle billing questions, product and service inquiries, and general customer concerns.
• Overcome customer objections while maintaining a consultative, customer-first approach.
• De-escalate challenging situations and provide solutions that create positive customer experiences.
• Maintain thorough documentation of all customer interactions.
• Meet quality, productivity, attendance, and schedule adherence expectations.
• Stay current on multiple brands, products, promotions, and company policies.
• Escalate customer concerns appropriately when necessary.
• Contribute to a positive team culture through professionalism, accountability, and collaboration.

Skills

Verbal communication

Written communication

Customer service mindset

Objection handling

Detail oriented

Multitasking

Independent work

Reliability

Remote work

Brand/product knowledge

Education

High school diploma or GED

Tools

CRM software

Scheduling systems

Job description

ProNexis is seeking a Customer Experience & Sales Support Representative to assist multiple home service brands by handling inbound and outbound customer interactions. This fully remote role requires strong communication, excellent attendance, and the ability to stay organized while working independently.

You will act as the voice of our clients, scheduling, answering questions, resolving concerns, and entering data in CRM systems.