Remote CA Sales Ops Specialist for Growth & Campaigns

Race Communications; Lancaster (CA); A distancia; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free fiber internet service

Medical and dental benefits

PTO and holidays

401k matching

Descripción de la vacante

Race Communications, a California-based fiber internet provider since 1994, seeks a Sales Operations Specialist to drive revenue growth and retention through data-driven campaigns. You will manage outbound engagements across the customer lifecycle—upsell, cross-sell, win-back, and cancellation prevention—working with Sales, Marketing and Customer Experience, and maintain accurate CRM records.

The role emphasizes attention to detail, multi-campaign prioritization, and reporting on KPI metrics in

Formación

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is required
• Associate degree (A.A.) or equivalent education in a related field of study is preferred
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• 2+ years of experience in inside sales, outbound sales, or campaign-based customer engagement
• Proven ability to communicate effectively and persuasively with customers across multiple channels (phone, email, SMS)
• Hands-on experience with CRM platforms and sales engagement tools, with the ability to accurately track activities and maintain customer records
• Strong organizational skills with the ability to manage and prioritize multiple campaigns simultaneously in a fast-paced environment
• Data-driven mindset with the ability to interpret campaign performance metrics and adjust outreach strategies accordingly
• Detail-oriented with a focus on accuracy in execution and documentation
• Self-motivated and results-oriented, with a focus on meeting or exceeding sales and retention targets
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsabilidades

• Execute targeted outbound sales campaigns including up-sell, win-back, and pre-sale conversion efforts
• Conduct outbound calling and follow up on abandoned orders and customer inquiries
• Engage customers across multiple touchpoints to drive conversion and revenue growth
• Support campaign tracking, reporting, and performance monitoring
• Coordinate with internal teams to ensure alignment on campaign execution and timelines
• Serve as backup support for commission payouts and investor reporting to ensure accuracy and continuity of operations
• Maintain accurate and up-to-date customer records in CRM systems
• Ensure data integrity to support effective campaign targeting and reporting
• Track and analyze performance metrics to evaluate campaign effectiveness
• Own and drive key KPIs including conversion rates, upsell revenue, win-back success, and abandoned order recovery
• Optimize and improve campaign performance based on KPI trends and insights
• Report on and communicate results, providing recommendations for continuous improvement
• Manage sales Jira boards and maintain dashboards, ensuring data accuracy, timely updates, and clear visibility into pipeline performance

Conocimientos

CRM software

MS Office

Communication

Outbound sales

Educación

High School Diploma or GED

Associate degree preferred

Herramientas

CRM systems

Descripción del empleo

Race Communications, a California-based fiber internet provider since 1994, seeks a Sales Operations Specialist to drive revenue growth and retention through data-driven campaigns. You will manage outbound engagements across the customer lifecycle—upsell, cross-sell, win-back, and cancellation prevention—working with Sales, Marketing and Customer Experience, and maintain accurate CRM records.

The role emphasizes attention to detail, multi-campaign prioritization, and reporting on KPI metrics in