Remote Sales & CX Transformation Director

Pye-Barker Fire & Safety, LLC; Alpharetta (GA); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

401K with employer match

Paid vacation and company holidays

Company vehicle

Career Development

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Director of Sales & CX Transformation to lead the design, implementation, and adoption of future-state Sales, Marketing, and CX processes as part of our enterprise transformation. You will oversee CRM, CPQ, contracts, campaigns, onboarding, and case management to drive efficiency and an improved customer experience.

The role requires coordinating with Sales, Marketing, CX, IT, and partners, guiding requirements, system configuration, and adoption

Qualifications

• Bachelor's degree in a related field; advanced degree preferred.
• Experience leading large-scale ERP, CRM, or CX tech implementations.
• Strong understanding of lead-to-opportunity, quote-to-cash, onboarding, and case-management.

Responsibilities

• Lead design, standardization, and implementation of Sales, Marketing, and CX processes.
• Serve as primary process owner for Sales & CX workstream, guiding requirements and configuration.
• Oversee data quality, governance, and migration readiness for customer data and related records.
• Direct UAT, test planning, issue resolution, and user validation prior to deployment.
• Drive organizational readiness, training, and change management across Sales, Marketing, and CX functions.

Skills

Cross-functional leadership

Process mapping

Stakeholder management

Communication

Project management

Education

Bachelor's degree in Business Administration, Marketing, Information Systems, or related field

Tools

Oracle CX

Salesforce

Job description

Pye-Barker Fire & Safety, LLC is seeking a Director of Sales & CX Transformation to lead the design, implementation, and adoption of future-state Sales, Marketing, and CX processes as part of our enterprise transformation. You will oversee CRM, CPQ, contracts, campaigns, onboarding, and case management to drive efficiency and an improved customer experience.

The role requires coordinating with Sales, Marketing, CX, IT, and partners, guiding requirements, system configuration, and adoption