Sales & CX Transformation, Director

Pye-Barker Fire & Safety, LLC; Alpharetta (GA); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

401K with employer match

Paid vacation and company holidays

Company vehicle

Career Development

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Director of Sales & CX Transformation to lead the design, implementation, and adoption of future-state Sales, Marketing, and CX processes as part of our enterprise transformation. You will oversee CRM, CPQ, contracts, campaigns, onboarding, and case management to drive efficiency and an improved customer experience.

The role requires coordinating with Sales, Marketing, CX, IT, and partners, guiding requirements, system configuration, and adoption

Qualifications

• Bachelor's degree in a related field; advanced degree preferred.
• Experience leading large-scale ERP, CRM, or CX tech implementations.
• Strong understanding of lead-to-opportunity, quote-to-cash, onboarding, and case-management.

Responsibilities

• Lead design, standardization, and implementation of Sales, Marketing, and CX processes.
• Serve as primary process owner for Sales & CX workstream, guiding requirements and configuration.
• Oversee data quality, governance, and migration readiness for customer data and related records.
• Direct UAT, test planning, issue resolution, and user validation prior to deployment.
• Drive organizational readiness, training, and change management across Sales, Marketing, and CX functions.

Skills

Cross-functional leadership

Process mapping

Stakeholder management

Communication

Project management

Education

Bachelor's degree in Business Administration, Marketing, Information Systems, or related field

Tools

Oracle CX

Salesforce

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.The Director, Sales & CX Transformation is responsible for leading the design, implementation, and adoption of future-state Sales, Marketing, and Customer Experience (CX) processes as part of the company's enterprise transformation initiatives. This role serves as the primary process owner for the Sales & CX workstream, overseeing the alignment of business processes, technology solutions, and operational requirements to drive efficiency, consistency, and an improved customer experience.The Director provides strategic and operational leadership across customer relationship management (CRM), quoting, contracts, lead management, customer onboarding, case management, and customer communications. Working closely with functional leaders, technology teams, and implementation partners, this role drives process standardization, system configuration alignment, data integrity, and organizational readiness to ensure successful deployment and long-term adoption of new enterprise solutions.Essential Duties & Responsibilities:Lead the design, standardization, and implementation of future-state Sales, Marketing, and Customer Experience processes aligned with enterprise transformation objectives.Serve as the primary process owner for the Sales & CX workstream, providing direction on business requirements, process design, system configuration, and implementation priorities.Oversee process design and integration across CRM, configure-price-quote (CPQ), contracts, campaign and lead management, customer onboarding, customer portals, case management, and customer communications.Partner with Sales, Marketing, CX, IT, and other functional leaders to ensure processes and technology solutions support business needs, operational efficiency, and an improved customer experience.Lead cross-functional subject-matter experts in defining requirements, validating future-state processes, resolving design gaps, and supporting implementation activities.Collaborate with system integrators and technology teams to validate system configurations, prioritize enhancements, and ensure solutions align with approved business processes.Oversee data quality, governance, and migration readiness for customer, account, lead, pipeline, and case-management information.Direct user acceptance testing (UAT), including test planning, issue resolution, and business validation to ensure system readiness prior to deployment.Drive organizational readiness, training, change management, and user adoption across Sales, Marketing, and CX functions through implementation, go-live, and post-deployment stabilization.Monitor implementation progress, identify risks and dependencies, and provide recommendations and updates to enterprise transformation leadership and program governance teams.Identify opportunities for continuous improvement, automation, and process optimization to enhance operational performance and customer experienceEducation & Qualifications:Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field; advanced degree preferred.7+ years of progressive experience in sales operations, marketing operations, customer experience, business transformation, or related functions.Experience leading or supporting large-scale ERP, CRM, or customer experience technology implementations.Strong understanding of lead-to-opportunity, quote-to-cash, customer onboarding, and case-management processes.Experience with CRM, CPQ, and customer experience platforms, including Oracle CX, Salesforce, or comparable enterprise solutions preferred.Demonstrated ability to lead cross-functional teams, influence stakeholders, and drive process standardization across complex organizations.Experience with business requirements gathering, process mapping, system configuration validation, user acceptance testing, and change management.Strong analytical, problem-solving, and project management skills with the ability to manage competing priorities and complex initiatives.Excellent communication, collaboration, and stakeholder management skills, including the ability to engage and influence senior leadershipLocation: Remote (U.S. Based – All States Eligible)Salary Range: $130,000 - $170,000 per year(Note: Final compensation will be determined based on experience, skills, and location)Date the application window is anticipated to close: 12/31/2026Benefits and Perks:Excellent payMedical, dental, visionCompany paid life insuranceCompany paid short-term disability401K with employer matchPaid vacation and company holidaysTraining and Career DevelopmentCompany vehicle (if job applicable)Immediate qualification for the ALL In Ownership Plan for all eligible full-time employeesOur Commitment:Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.Our EEO Statement:Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.