Director of CX Operations & Alignment (Remote)

Assembly Software; United States; A distancia; USD 150.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Health insurance

Disability coverage

401(k)

Flexible PTO

Parental leave

Employee Assistance Program

Descripción de la vacante

Assembly Software is seeking a Director of Customer Experience Operations to unify Implementation, Support, Success, and Enablement into a single, metrics-driven Customer Experience Group. You will craft the operational backbone, define trusted KPIs, and create repeatable playbooks and data-driven systems to enable real decision-making across the organization.

As a member of the Chief Customer Officer’s leadership team, you’ll optimize processes, not manage a direct team, and you’ll bring order

Formación

• Executive-level leadership required; builder not spectator.
• Ability to establish KPIs and playbooks for repeatable processes.
• Experience aligning Implementation, Support, Success, and Enablement teams.

Responsabilidades

• Create and own the operational backbone for customer experience across functions.
• Define and implement KPIs and dashboards that leadership trusts.
• Develop playbooks and systems to ensure data quality for decision making.
• Drive end-to-end customer journey improvements from Implementation to Enablement.

Conocimientos

Strategic leadership

Cross-functional collaboration

Operations management

Data analytics

Herramientas

Teams

Descripción del empleo

Assembly Software is seeking a Director of Customer Experience Operations to unify Implementation, Support, Success, and Enablement into a single, metrics-driven Customer Experience Group. You will craft the operational backbone, define trusted KPIs, and create repeatable playbooks and data-driven systems to enable real decision-making across the organization.

As a member of the Chief Customer Officer’s leadership team, you’ll optimize processes, not manage a direct team, and you’ll bring order