Remote Sage Intacct Support Specialist | ERP & Finance

Baker Tilly Advisory Group, LP; Springfield (IL); Remote; USD 78,000 - 127,000; Full time

Job summary

Baker Tilly Advisory Group, LP is seeking a remote Software Support Specialist focused on Sage Intacct. You will handle end-user support, troubleshoot issues, and collaborate with clients, internal consultants and external vendors to deliver effective solutions.

The role requires 3+ years in accounting/finance with ERP exposure, strong communication and project management skills, and the ability to work independently in a remote setting within the United States.

Qualifications

• Bachelor's degree in business administration, accounting, MIS or related field.
• 3+ years in accounting/finance with ERP exposure or software support.
• Strong time management, communication, interpersonal and problem solving.
• Leadership, project management, organizational and analytical skills.
• Eligibility to work in the U.S. without sponsorship.

Responsibilities

• Review and manage customer support tickets daily.
• Coordinate with customers, consultants and vendors for solutions.
• Diagnose, troubleshoot, provision and escalate Sage Intacct issues.
• Provide timely updates and documentation through ticket life cycle.
• Participate in firm-wide learning and development programs.

Skills

ERP systems

Customer support

Leadership

Project management

Analytical skills

Education

Bachelor's degree

MIS / accounting background

Job description

Baker Tilly Advisory Group, LP is seeking a remote Software Support Specialist focused on Sage Intacct. You will handle end-user support, troubleshoot issues, and collaborate with clients, internal consultants and external vendors to deliver effective solutions.

The role requires 3+ years in accounting/finance with ERP exposure, strong communication and project management skills, and the ability to work independently in a remote setting within the United States.