Remote Sabre GDS Training Specialist

Teleperformance USA; South Carolina; On-site; USD 52,000 - 76,000; Full time

Job summary

Teleperformance USA is seeking an experienced Training professional for a 100% work-from-home role within the United States. The position focuses on developing and facilitating progression and enhancement training for new hires to meet client needs and policies.

The role requires supervising/training experience in a fast-paced contact center, strong presentation skills, and the ability to manage multiple shifts in line with business needs.

Qualifications

• Experience in training delivery and curriculum development is implied by responsibilities.
• Experience coordinating and assessing training for new hires and ongoing staff.

Responsibilities

• Coordinate new hire, progression and enhancement training.
• Train new and existing employees on client projects emphasizing customer confidentiality and security.
• Develop non-classroom communication and training materials.
• Assess individual participant and class performance.
• Participate in client interactions and provide curriculum feedback.

Skills

Training & coaching

Leadership

Time management

Communication skills

Ability to work from home

Education

College degree or equivalent

High school diploma or GED

Tools

Native Sabre GDS

Job description

Teleperformance USA is seeking an experienced Training professional for a 100% work-from-home role within the United States. The position focuses on developing and facilitating progression and enhancement training for new hires to meet client needs and policies.

The role requires supervising/training experience in a fast-paced contact center, strong presentation skills, and the ability to manage multiple shifts in line with business needs.