Remote SaaS Technical Support Specialist

Online Jobs Philippines - Work at Home; Indiana (PA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Flexible time off

Parental leave

Wellness services

Tech upgrade program

Annual retreat

Job summary

Online Jobs Philippines - Work at Home is seeking a technical customer support specialist. This remote role focuses on email communications to diagnose and resolve complex software issues for a global client base.

You will handle escalations, explain technical concepts in simple terms, and collaborate with a diverse remote team. The role requires US Pacific Time availability and a commitment to inclusive hiring practices.

Qualifications

• Minimum 2 years of working directly within email-based technical support in SaaS or related roles.
• Extensive experience troubleshooting complex software issues.
• Ability to explain technical concepts in non-technical terms to customers.
• Fluency in written and spoken English.
• The ability to work US Pacific Time hours (9am–6pm) permanently, regardless of location.

Responsibilities

• This is a full-time technical customer support position, primarily via email.
• A senior escalation ticket-level role for challenging issues.
• Support hiring a diverse, inclusive remote team and fair hiring practices.

Skills

Email-based support

SaaS experience

Remote work experience

Troubleshooting

English fluency

Tools

APIs

JSON

Log analysis

SFTP

FTP

Job description

Online Jobs Philippines - Work at Home is seeking a technical customer support specialist. This remote role focuses on email communications to diagnose and resolve complex software issues for a global client base.

You will handle escalations, explain technical concepts in simple terms, and collaborate with a diverse remote team. The role requires US Pacific Time availability and a commitment to inclusive hiring practices.