Remote SAAS Support Specialist

Contract Datascan LP; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Datascan is seeking an entry-level Customer Service Associate to support our SAAS product and help customers resolve technical issues. You will respond to inquiries via phone, email, and chat, guide users through features, and document interactions in our CRM.

A growth path awaits in a fast-paced, customer-focused environment. The role is remote with occasional in-person meetings, requiring flexible hours including evenings/weekends, and offers the opportunity to learn and advance within the

Qualifications

• High school diploma or equivalent; certifications are a plus.
• Entry-level position with growth opportunities.
• Clear verbal and written communication skills.
• Problem-solving and analytical skills to diagnose and troubleshoot customer issues.
• Empathy, patience, and a customer-centric mindset.
• Familiarity with SAAS products and cloud concepts preferred.
• Proficiency with CRM systems and other customer support tools.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Handle inquiries via phone, email, and chat with prompt, accurate responses.
• Identify and troubleshoot technical problems, consulting with senior team members as needed.
• Guide customers through product features with step-by-step instructions.
• Maintain a friendly, professional demeanor to ensure high customer satisfaction.
• Document customer interactions in the CRM system with details of inquiries and resolutions.
• Continuously expand product knowledge to provide accurate information to customers.
• Identify opportunities to improve customer service processes and workflows.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.
• Perform additional duties as assigned to support business needs.

Skills

Customer service

Technical troubleshooting

Effective communicator

CRM proficiency

Education

High School Diploma

Tools

CRM systems

Chat tools

Email clients

Job description

Datascan is seeking an entry-level Customer Service Associate to support our SAAS product and help customers resolve technical issues. You will respond to inquiries via phone, email, and chat, guide users through features, and document interactions in our CRM.

A growth path awaits in a fast-paced, customer-focused environment. The role is remote with occasional in-person meetings, requiring flexible hours including evenings/weekends, and offers the opportunity to learn and advance within the