Remote SaaS Revenue Ops & CRM Specialist

RevOps Careers; United States; Remote; USD 62,000 - 124,000; Part time

Job summary

RevOps Careers is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote contract role. You will own CRM configuration, data accuracy, reporting, and interoperability across multiple SaaS tools to support a complex revenue stack.

You will analyze data, document policy gaps, draft operational prompts, and provide clear recommendations to stakeholders. Strong English communication is essential.

Qualifications

• 5–10 years in revenue operations, sales operations, customer success operations, or SaaS implementation/onboarding with direct system ownership.
• Ability to configure CRM systems, including fields, workflows, validation rules, and permissions.
• Experience with at least two SaaS revenue tools beyond the CRM, such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.
• Strong understanding of CRM ownership, revenue operations, data accuracy, and operational processes.
• Experience assessing changes that cascade across interconnected systems and maintaining overall operational integrity.
• Ability to navigate and document grey areas, exceptions, and conflicting policies, particularly around renewals and entitlement changes.
• Strong analytical and critical-thinking skills, with sound operational judgment when resolving complex system issues.
• Professional English proficiency with excellent written and verbal communication skills.
• Ability to clearly articulate reasoning, assumptions, trade-offs, and operational recommendations.

Responsibilities

• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes.
• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged.
• Apply strong operational judgment when rules conflict or changes may create cascading impacts across interconnected systems.
• Produce clear, thorough documentation suitable for both technical and non-technical stakeholders.
• Assess operational trade-offs and provide structured recommendations for complex system and policy decisions.

Skills

CRM ownership

data accuracy

reporting

analytical thinking

professional communication

Tools

Billing systems

CPQ tools

Ticketing systems

Automation/integration platforms

Job description

RevOps Careers is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote contract role. You will own CRM configuration, data accuracy, reporting, and interoperability across multiple SaaS tools to support a complex revenue stack.

You will analyze data, document policy gaps, draft operational prompts, and provide clear recommendations to stakeholders. Strong English communication is essential.