Remote Professional Services Ops Lead (PSA & Cloud Coach)

Medius; Oregon; Hybrid; USD 104,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement benefits

Job summary

Medius is seeking a Professional Services Operations Manager to lead and optimize the operational functions supporting our global Professional Services organization. This role focuses on governance, automation, and scalable processes to drive on-time project delivery.

The PS Operations Manager will own Cloud Coach and related PSA tools, build dashboards, and collaborate with PS leadership to improve utilization, capacity, and reporting while ensuring data integrity and consistent execution

Qualifications

• 5+ years in Professional Services Operations or related field.
• Experience administering PSA platforms.
• Experience with workflow management and data governance.
• Strong analytical skills to translate data into actionable insights.
• Ability to manage multiple initiatives simultaneously.
• Experience leading teams and cross-functional collaboration.

Responsibilities

• Own and administer Cloud Coach and related systems, including configurations, workflows, user access, project templates, and resource management settings.
• Optimize systems to support project planning, resource scheduling, capacity management, project tracking, and operational reporting while maintaining data integrity.
• Troubleshoot issues and coordinate with IT, Salesforce admins, and vendors on enhancements and integrations.
• Identify opportunities to leverage automation, AI, and technology to improve efficiency and system adoption.
• Maintain system documentation, SOPs, and training materials.
• Own and improve resource planning and capacity forecasting across Professional Services.
• Develop dashboards and KPIs for reporting and operational performance.
• Lead continuous improvement initiatives and cross-functional collaboration.
• Lead and coach the PS Operations Specialist and partner with Delivery, Finance, Sales Ops, IT.

Skills

PSA administration

Resource planning

Operations analytics

Stakeholder management

Project management

Data governance

Excel

Salesforce knowledge

Team leadership

Process improvement

Tools

Cloud Coach

Salesforce

PSA platforms

CRM integrations

Job description

Medius is seeking a Professional Services Operations Manager to lead and optimize the operational functions supporting our global Professional Services organization. This role focuses on governance, automation, and scalable processes to drive on-time project delivery.

The PS Operations Manager will own Cloud Coach and related PSA tools, build dashboards, and collaborate with PS leadership to improve utilization, capacity, and reporting while ensuring data integrity and consistent execution