Remote SaaS Product Support Specialist

Autodesk; Novi (MI); Remote; USD 49,000 - 88,000; Full time

Benefits offered by this job

Benefits in the U.S.

Job summary

Autodesk is seeking a GCPay Product Support Representative to join our fully remote Customer Service team. You’ll assist customers with software usage, onboarding, and subscription inquiries, delivering high-quality support across phone, email, and live chat.

You'll work with cross-functional teams to resolve issues, document insights, and contribute to ongoing product improvements while maintaining focus on CSAT and customer success.

Qualifications

• 1+ year of SaaS customer support experience.
• Strong troubleshooting skills for thoughtful diagnosis.
• Excellent written and verbal communication.

Responsibilities

• Deliver high-quality support via phone, email, and live chat.
• Own customer issues from contact to resolution with timely follow-up.
• Document and elevate technical issues with clear records.

Skills

Customer support

Troubleshooting

Clear communication

Multi-tasking

Metrics awareness

Tools

Microsoft 365

Job description

Autodesk is seeking a GCPay Product Support Representative to join our fully remote Customer Service team. You’ll assist customers with software usage, onboarding, and subscription inquiries, delivering high-quality support across phone, email, and live chat.

You'll work with cross-functional teams to resolve issues, document insights, and contribute to ongoing product improvements while maintaining focus on CSAT and customer success.