Remote SaaS Product Support Specialist

Autodesk; Lansing (MI); Remoto; USD 49.000 - 88.000; Tempo pieno

Descrizione del lavoro

Autodesk is seeking a GCPay Product Support Representative to join our fully remote team. You will be the frontline for customers, delivering high-quality support via phone, email, and live chat, and partnering with Sales, Customer Success, Engineering, and Finance to improve the overall experience.

You'll own issues from first contact to resolution, document technical details, and help customers maximize product value.

Competenze

• 1+ year of experience in a customer support role within a SaaS environment.
• Strong troubleshooting skills with the ability to diagnose issues thoughtfully.
• Excellent communication skills—clear, professional, and patient in both written and verbal interactions.
• Experience supporting cloud-based tools across iOS, Android, and Windows platforms.
• Ability to manage multiple priorities at once while staying organized and customer-focused.
• A collaborative, accountable work style with a high level of integrity.

Mansioni

• Deliver high-quality support via phone, email, and live chat, assisting with technical troubleshooting, product usage, onboarding, and subscription inquiries
• Take ownership of customer issues from first contact through resolution, setting clear expectations and ensuring timely follow-up
• Accurately document and expand technical issues, creating clear records that support efficient resolution and product improvement
• Monitor and manage support queues to consistently meet service level expectations
• Partner with cross-functional teams—including Sales, Customer Success, Engineering, and Finance—to advocate for customers and improve the overall experience
• Share customer feedback, trends, and insights with Tier 2 teams and leadership to help shape product and service enhancements
• Contribute to team initiatives and projects that enhance support operations and customer satisfaction
• Approach your work with a continuous improvement mindset, bringing forward ideas that help the team evolve and perform at its best

Conoscenze

Customer support

Troubleshooting

Communication

Multi‑platform support

Prioritization

Collaboration

Strumenti

Microsoft Suite

OneDrive

Descrizione del lavoro

Autodesk is seeking a GCPay Product Support Representative to join our fully remote team. You will be the frontline for customers, delivering high-quality support via phone, email, and live chat, and partnering with Sales, Customer Success, Engineering, and Finance to improve the overall experience.

You'll own issues from first contact to resolution, document technical details, and help customers maximize product value.