Remote SaaS Product Support Specialist

Autodesk; Montpelier (VT); Remote; USD 49,000 - 88,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Paid time off

Wellness programs

Job summary

Autodesk is seeking a GCPay Product Support Representative to join our fully remote Customer Service team. You’ll guide customers through product usage, onboarding, and subscription inquiries, delivering high-quality support via phone, email, and chat.

Based on East Coast hours, you’ll collaborate with Sales, Engineering, and Finance to resolve issues, document insights, and drive service improvements while helping customers get the most from our SaaS platform.

Qualifications

• 1+ year in a SaaS customer support role via phone, email or chat.
• Strong troubleshooting and problem-solving skills.
• Clear, professional written and verbal communication.
• Experience supporting cloud-based tools across iOS, Android and Windows.

Responsibilities

• Deliver high-quality support via phone, email and live chat, including troubleshooting and onboarding.
• Take ownership from first contact to resolution with timely follow-up.
• Document and escalate technical issues with clear records for resolution.
• Manage support queues to consistently meet service levels.
• Collaborate with Sales, Customer Success, Engineering and Finance to improve the experience.
• Share customer feedback and insights to guide product and service improvements
• Contribute to team initiatives to enhance support operations and satisfaction.
• Apply a continuous improvement mindset to help the team evolve.

Skills

SaaS customer support

Troubleshooting

Communication

Cross-functional collaboration

Cloud tool experience

Tools

Microsoft 365 Suite

OneDrive

Job description

Autodesk is seeking a GCPay Product Support Representative to join our fully remote Customer Service team. You’ll guide customers through product usage, onboarding, and subscription inquiries, delivering high-quality support via phone, email, and chat.

Based on East Coast hours, you’ll collaborate with Sales, Engineering, and Finance to resolve issues, document insights, and drive service improvements while helping customers get the most from our SaaS platform.