Remote SaaS Product Support Specialist

Autodesk; Town of Vernon (NY); Remote; USD 49,000 - 88,000; Full time

Job summary

Autodesk is seeking a Customer Support representative for its GCPay product. This fully remote role supports customers across North America, working East Coast hours and reporting to the Customer Service Associate Manager.

You will handle high-quality support via phone, email, and live chat, owning issues from start to finish, with clear documentation and proactive follow-up to ensure satisfaction and renewal.

Qualifications

• 1+ year in SaaS customer support via phone, email, and chat.
• Strong troubleshooting with structured problem solving.
• Excellent written and verbal communication.

Responsibilities

• Provide high-quality support via phone, email, and live chat.
• Own issues from initial contact to resolution with timely follow-up.
• Document issues for rapid resolution and product improvement.
• Manage support queues to meet service levels.
• Collaborate with Sales, Customer Success, Engineering, and Finance.
• Share feedback with Tier 2 and leadership to drive improvements.

Skills

1+ year SaaS support

Troubleshooting

Clear communication

Cross-platform support

CSAT/metrics awareness

Tools

Microsoft 365 Suite

OneDrive

Job description

Autodesk is seeking a Customer Support representative for its GCPay product. This fully remote role supports customers across North America, working East Coast hours and reporting to the Customer Service Associate Manager.

You will handle high-quality support via phone, email, and live chat, owning issues from start to finish, with clear documentation and proactive follow-up to ensure satisfaction and renewal.