Remote SaaS Implementation Specialist

AcuStaf Software; Minneapolis (MN); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits

Small, collaborative teams

Recognition for innovative work

Job summary

AcuStaf Software is seeking an Implementation Specialist to deploy our staffing and scheduling solution for clients in Bloomington, MN. You’ll analyze business requirements, design configurations, deliver training, and manage deployments to meet customer needs.

The role involves pre-sales activities to expand healthcare system business, building client relationships, and guiding projects from design through hand-off.

Qualifications

• Bachelor degree in Business, MIS, Communications or 4 years of relevant work experience.
• 1+ years of Software as a Service implementation.
• Experience as a project lead or lead functional consultant identifying, analyzing, and managing project risks and impacts.
• Experience in business analysis, requirements definition and providing options and recommendations on the best way to implement the requirements to meet overall business goals and processes, including integrations, interfaces, and data flows.
• Experience with Microsoft Office product suite.
• Excellent communications skills, including verbal, written, interpersonal and presentation.
• Must be willing to travel up to 50% on average throughout the year.

Responsibilities

• Configures, tests, and deploys enterprise application and business processes for clients.
• Coordinates with client to identify project resources and manage schedule to maximize productivity.
• Prepares presentations, gains consensus from client and implementation team, and implements solutions.
• Translates client’s business requirements into application configurations, creates and maintains system documentation, workflows, and requirements.
• Prepares training materials, updates custom documents, and facilitates onsite and virtual training sessions and participates in user group meetings.
• Supports the client following “Go Live” deployment to troubleshoot identified issues and promote additional methods to optimize the system for enhanced performance through consulting with peers.
• Ensures all projects are delivered on time and within budget while tracking key performance indicators/metrics and providing status reports.
• Promotes AcuStaf's capabilities to clients, identifies sales opportunities, and achieves contract extension or additional business within the account(s).
• Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
• Performs internal educational sessions on the AcuStaf platform while serving as a peer resource and trainer to team members.
• Special projects as assigned.

Skills

Communication skills

Travel willingness

Project lead experience

Business analysis

Education

Bachelor degree or 4 years experience

Tools

Jira

Confluence

Zendesk

Job description

AcuStaf Software is seeking an Implementation Specialist to deploy our staffing and scheduling solution for clients in Bloomington, MN. You’ll analyze business requirements, design configurations, deliver training, and manage deployments to meet customer needs.

The role involves pre-sales activities to expand healthcare system business, building client relationships, and guiding projects from design through hand-off.