Remote SaaS Customer Support Specialist

Comply; EUA; Teletrabalho; USD 45 000 - 50 000; Tempo integral

Resumo da oferta

Comply is seeking a polished, empathetic Customer Support Representative to help take our highly-rated support experience to the next level. You’ll activate new accounts, troubleshoot issues, and advocate for customers by collaborating with Technical Support and Product teams to represent customer needs.

This West Coast–hours role offers multiple shifts; occasional evenings, weekends, or holidays may be required.

Qualificações

• 0–3 years of work experience; Bachelor’s degree or equivalent experience.
• A major in Accounting, Finance or Economics preferred.
• Strong troubleshooting, analysis, and resolution skills.
• Ability to accurately analyze and interpret data.
• Exceptional organization and time management; comfortable prioritizing multiple projects.
• Willingness to work the West Coast schedule above, including occasional evenings/weekends/holidays.

Responsabilidades

• Set up and configure new client accounts in the Comply platform, managing activations to hit deadlines.
• Respond promptly to customer inquiries and keep satisfaction high — answering questions, updating clients on status, and troubleshooting issues.
• Prioritize and manage incoming support cases in our case-tracking system in a high-volume environment.
• Review and interpret data from various sources, catch discrepancies, and upload it accurately into the platform.
• Partner daily with Technical Support and Product Development to represent customers’ immediate and long-term needs.
• Juggle multiple projects and priorities without dropping details.
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
• Provide efficient productivity and exceed client’s expectations for support.

Conhecimentos

Troubleshooting

Data analysis

Time management

Communication

Formação académica

Bachelor's degree

Ferramentas

Salesforce

MS Office

Descrição da oferta de emprego

Comply is seeking a polished, empathetic Customer Support Representative to help take our highly-rated support experience to the next level. You’ll activate new accounts, troubleshoot issues, and advocate for customers by collaborating with Technical Support and Product teams to represent customer needs.

This West Coast–hours role offers multiple shifts; occasional evenings, weekends, or holidays may be required.