Remote SaaS Product Support Specialist

Autodesk; Indianapolis (IN); Remote; USD 45,000 - 70,000; Full time

Job summary

GCPay is seeking a Customer Support professional to join our fully remote team, supporting customers across North America. You’ll handle inquiries via phone, email, and live chat, troubleshoot issues, and guide users through onboarding and subscriptions.

We value clear communication, thoughtful problem solving, and a collaborative mindset as you partner with Sales, Engineering, and Finance to improve the customer experience and product. West Coast hours apply.

Qualifications

• 1+ year in customer support for SaaS, via phone, email, and chat.
• Strong troubleshooting that uses thoughtful analysis, not trial-and-error.
• Clear, professional written and verbal communication.

Responsibilities

• Provide high-quality support via phone, email, and live chat.
• Own issues from first contact to resolution with clear expectations.
• Document and escalate technical issues with precise records.
• Monitor support queues to meet SLAs.
• Collaborate with Sales, Customer Success, Engineering, and Finance to advocate for customers.
• Share feedback to inform product and service improvements.

Skills

SaaS customer support

Troubleshooting

Excellent communication

Multi-tasking

Team collaboration

CSAT metrics

Tools

Microsoft Suite

OneDrive

Job description

GCPay is seeking a Customer Support professional to join our fully remote team, supporting customers across North America. You’ll handle inquiries via phone, email, and live chat, troubleshoot issues, and guide users through onboarding and subscriptions.

We value clear communication, thoughtful problem solving, and a collaborative mindset as you partner with Sales, Engineering, and Finance to improve the customer experience and product. West Coast hours apply.