Remote SaaS Customer Support Specialist

PracticeTek; Las Vegas (NV); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health/Dental/Vision

Wellness benefits

Flexible PTO

401(k) with company match

Culture Committee

Energetic, innovative culture

Job summary

PracticeTek, a leading retail-healthcare technology provider, seeks a SaaS customer support specialist to help chiropractors, vision, and dental clinics use ChiroTouch solutions smoothly. You will handle inquiries, diagnose issues, and document interactions to improve user experiences.

Join a dynamic team offering hybrid work options for candidates in Las Vegas, NV, Green Bay, WI, or San Diego, CA with in-office collaboration days and flexible remote work otherwise.

Qualifications

• Experience in SaaS customer support or a similar customer-facing software support role.
• Strong troubleshooting and analytical skills, with the ability to resolve issues independently.
• Clear and professional written and verbal communication skills.
• Demonstrated ability to learn and navigate software systems quickly.
• Proven ability to manage multiple priorities while maintaining attention to detail and service quality.

Responsibilities

• Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations.
• Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience.
• Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency.
• Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers.
• Collaborate cross-functionally with Product, Engineering, and other teams to escalate issues, drive resolutions, and improve overall system performance.

Skills

SaaS customer support

Troubleshooting

Clear communication

Fast learner

Multi-tasking

Job description

PracticeTek, a leading retail-healthcare technology provider, seeks a SaaS customer support specialist to help chiropractors, vision, and dental clinics use ChiroTouch solutions smoothly. You will handle inquiries, diagnose issues, and document interactions to improve user experiences.

Join a dynamic team offering hybrid work options for candidates in Las Vegas, NV, Green Bay, WI, or San Diego, CA with in-office collaboration days and flexible remote work otherwise.