Customer Support Specialist I - Chirospring

PracticeTek; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Wellness benefits

Flexible PTO & holidays

401(k) with company match

Culture Committee

Job summary

PracticeTek is seeking a remote Customer Support Specialist to assist healthcare providers and clinic staff with EHR navigation and software questions. You will respond to inquiries via phone and email, explain features clearly, and uphold a friendly, professional approach.

This role offers a flexible remote setup with a strong emphasis on customer experience, documentation, and continuous improvement within a fast-paced healthcare tech environment.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and patient approach to customer interactions.
• Comfortable assisting customers over the phone and through email.
• Basic computer skills.

Responsibilities

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently.
• Provide helpful support to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.

Skills

Verbal communication

Written communication

Customer support

Phone & email support

Basic computer skills

Tools

EHR software

Job description

About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go! We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together. At PracticeTek, you'll get to:

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
• See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.
• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

We're excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you're most productive.

Why You'll Love It Here

As part of the TekTribe, you'll enjoy:

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

What You'll Do

Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:

Customer Support & Communication Respond to customer questions by phone and email in a friendly, timely, and professional manner. Assist healthcare providers and clinic staff with EHR navigation and everyday software questions. Explain software features and workflows clearly and patiently. Provide helpful support to customers with varying levels of technical experience. Follow up with customers to ensure their questions and concerns are addressed.

Troubleshooting & Problem Resolution Troubleshoot basic software issues and common customer questions. Gather information and escal complex issues to the appropriate internal teams. Communicate accurate information and realistic expectations about issue resolution. Take ownership of customer concerns and follow through on commitments. Assist with billing, payments, insurance, and claims-related questions when appropriate.

Documentation & Organization Accurately document customer interactions, questions, troubleshooting steps, and resolutions. Manage multiple customer inquiries while maintaining attention to detail. Maintain organized records and follow established support processes. Handle sensitive customer and patient information according to company policies and applicable privacy requirements.

Teamwork & Continuous Improvement Collaborate with teammates and internal departments to resolve customer issues. Identify recurring questions and share customer feedback with internal teams. Participate in training to expand knowledge of EHR software and healthcare workflows. Suggest opportunities to improve customer support processes and experiences.

What You Bring

Your unique talents are what make you shine. For this role, success looks like: Strong verbal and written communication skills. Friendly, professional, and patient approach to customer interactions. Comfortable assisting customers over the phone and through email. Basic computer skills and wil