Customer Support Specialist I - Chirospring

PracticeTek; Oregon; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Bonuses or equity eligibility

Job summary

PracticeTek is seeking a proactive Customer Support Specialist to assist healthcare providers with EHR navigation and software questions. You will respond to inquiries by phone and email, troubleshoot basic issues, and document interactions with care.

The role supports hybrid work, with opportunities to work remotely or in office locations across the United States. You should bring strong communication skills, customer service experience in healthcare, and the ability to manage multiple tasks

Qualifications

• Experience in healthcare customer support is preferred.
• Strong verbal and written communication skills are essential.
• Comfortable assisting customers over the phone and through email.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently.
• Provide helpful support to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.
• Troubleshoot basic software issues and escalate complex problems as needed.
• Document customer interactions accurately and maintain organized records.
• Collaborate with teammates to resolve customer issues and suggest process improvements.

Skills

Verbal communication

Written communication

Customer service

Phone support

Organizational skills

Multitasking

Team collaboration

Problem solving

Attention to detail

Patient/customer empathy

Tools

EHR software

CRM software

Billing systems

Job description

About PracticeTekStop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.

At PracticeTek, you'll get to:

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
• See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.
• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

We’re excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you're most productive.

Why You'll Love It Here

As part of the TekTribe, you'll enjoy:

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

What You'll Do

Here's how you'll help us bring our mission to life and show up as a Trusted Partner:

Customer Support & Communication

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently.
• Provide helpful support to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.

Troubleshooting & Problem Resolution

• Troubleshoot basic software issues and common customer questions.
• Gather information and elevate complex issues to the appropriate internal teams.
• Communicate accurate information and realistic expectations about issue resolution.
• Take ownership of customer concerns and follow through on commitments.
• Assist with billing, payments, insurance, and claims-related questions when appropriate.

Documentation & Organization

• Accurately document customer interactions, questions, troubleshooting steps, and resolutions.
• Manage multiple customer inquiries while maintaining attention to detail.
• Maintain organized records and follow established support processes.
• Handle sensitive customer and patient information according to company policies and applicable privacy requirements.

Teamwork & Continuous Improvement

• Collaborate with teammates and internal departments to resolve customer issues.
• Identify recurring questions and share customer feedback with internal teams.
• Participate in training to expand knowledge of EHR software and healthcare workflows.
• Suggest opportunities to improve customer support processes and experiences.

What You Bring

Your unique talents are what make you shine. For this role, success looks like:

• Strong verbal and written communication skills.
• Friendly, professional, and patient approach to customer interactions.
• Comfortable assisting customers over the phone and through email.
• Basic computer skills and willingness to learn new software.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and follow through.
• Dependable, accountable, and comfortable working as part of a team.
• Strong problem-solving skills and willingness to ask questions when needed.
• Previous customer service, call center, help desk, or office support experience. (preferred)
• Previous billing experience is a plus, especially in medical billing, insurance, payment processing, or claims. (preferred)
• Experience working in a healthcare or medical office environment. (preferred)
• Familiarity with EHR or practice management software. (preferred)
• Experience with customer support ticketing systems or CRM software. (preferred)

What Success Looks Like

• Provide a positive, helpful, and professional customer experience.
• Help customers confidently navigate the EHR software.
• Resolve common questions accurately and efficiently.
• Recognize when an issue needs to be escalated.
• Maintain thorough and accurate documentation.
• Follow through on customer commitments and provide timely updates.
• Continuously improve software knowledge and support skills.

The Fine Print (That Really Matters)

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $22 - $24/hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.

PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.

This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.