Chiropractic Revenue Support Specialist

PracticeTek; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, & vision coverage

401(k) with company match

Paid time off & holidays

Job summary

PracticeTek in the United States is seeking a CT Revenue Support Specialist to help practices navigate revenue cycle workflows, claims, and payer responses. This consultative role emphasizes guidance over ownership of billing processes, with escalation to subject-matter experts as needed.

You will combine chiropractic billing knowledge with clear, customer-friendly explanations to resolve questions efficiently.

Qualifications

• 2+ years of experience in medical billing, revenue cycle operations, healthcare customer service, or healthcare technology support.
• Hands-on chiropractic billing experience strongly preferred.
• Familiarity with CPT, ICD-10-CM, HCPCS, insurance terminology.
• Strong written and verbal communication; explain technical concepts in simple terms.
• Medical billing or coding certification such as CPB or CPC is preferred.

Responsibilities

• Serve as a primary point of contact for CT Revenue customers with billing- and revenue-cycle-related questions.
• Guide customers through CT Revenue functionality and explain information in claims, payments, denials, and related workflows.
• Translate billing terminology into clear, customer-friendly explanations and confirm understanding.
• Differentiate product-use questions from billing, payer, configuration, training, and technical issues, and route appropriately.
• Maintain professional, empathetic communication while setting expectations for ownership and resolution.
• Research customer questions using product data and internal resources; escalate as needed.
• Document troubleshooting steps, findings, communications, and resolutions for knowledge sharing.
• Explain chiropractic billing concepts and codes (CMT, E/M) and payer workflows to customers.

Job description

PracticeTek in the United States is seeking a CT Revenue Support Specialist to help practices navigate revenue cycle workflows, claims, and payer responses. This consultative role emphasizes guidance over ownership of billing processes, with escalation to subject-matter experts as needed.

You will combine chiropractic billing knowledge with clear, customer-friendly explanations to resolve questions efficiently.