Remote Enterprise Customer Success Lead for Growth

Opal Labs Inc.; United States; A distancia; USD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Company-paid Medical/Rx, Dental, and V

Vision Insurance

Employer funded HSA

Flexible Spending Accounts (FSA)

Life/AD&D and Disability Insurance

Unlimited PTO and holidays

Descripción de la vacante

Opal Labs Inc. is seeking a customer success leader for a remote-first role focused on enterprise accounts in the US. You will drive adoption, value, and renewal by guiding customers through Opal’s platform and change-management plans.

You’ll be the product expert, collaborate with Education, Support, Sales, Product, and Marketing, and use AI tools to enhance prep, notes, and records. A proactive, curious communicator thrives in a fast-paced environment.

Formación

• 2-4 years of enterprise customer success or similar experience in Marketing/Tech/SaaS.
• Experience delivering SaaS solutions to enterprise customers.
• Proven results in meeting retention and expansion goals.
• Ability to relate user data to customer adoption and outcomes.
• Proactive, strategic customer communication.
• Curiosity and willingness to push for better outcomes.
• Experience using AI tools with judgment to direct and verify output.
• Solid understanding of the marketing tech stack and vulnerabilities.
• Excellent written and verbal communication, including C-Suite presentations.
• Ability to build relationships beyond daily contacts with leaders relying on Opal outputs.
• Proven ability to thrive in a fast-paced, changing environment.
• Exceptional project management and prioritization.
• Collaborative with cross-functional teams.
• Creative, steadfast problem-solving approach.
• Alignment with Opal's values and diversity.

Responsabilidades

• Establish customer rapport and become a customer advocate.
• Guide customers through Opal engagement and implementation for maximum value and retention.
• Build and own a change management plan for each customer.
• Be the Opal product expert and help customers leverage platform functionality.
• Voice of the customer to internal teams on key milestones.
• Improve internal processes for troubleshooting.
• Use CRM tools to manage customer information and identify opportunities.
• Use AI tools to prep calls, capture notes, and keep records current.
• Work proactively to reduce churn and escalate issues when needed.

Conocimientos

Enterprise CS/SaaS experience

Customer retention & expansion

Data-driven mindset

AI tools usage

Marketing tech stack knowledge

Excellent communication

Relationship-building with leadership

Project management

Cross-functional collaboration

Problem solving

Curiosity

Diversity & inclusion awareness

2-4 years enterprise CS experience

Educación

Undergraduate degree or equivalent

Advanced degree in related field a plus

Herramientas

Salesforce

MCP connectors

Descripción del empleo

Opal Labs Inc. is seeking a customer success leader for a remote-first role focused on enterprise accounts in the US. You will drive adoption, value, and renewal by guiding customers through Opal’s platform and change-management plans.

You’ll be the product expert, collaborate with Education, Support, Sales, Product, and Marketing, and use AI tools to enhance prep, notes, and records. A proactive, curious communicator thrives in a fast-paced environment.