Senior CS Manager, Shop-Ware: Grow Retention (Remote)

Vehlo; Dallas (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Holidays

Job summary

Vehlo is seeking a Senior Customer Success Manager to lead the Shop-Ware product post-onboarding, managing and growing a portfolio of automotive repair shops. You will focus on retention, health, and expanding revenue through strategic partnerships with multi-location customers.

Ideal candidates bring 3–5+ years in account management or SaaS customer success, strong consultative skills, and the ability to navigate complex stakeholder networks to protect recurring revenue.

Qualifications

• 3-5+ years in Account Management, Customer Success, Retention, or SaaS relationship management.
• Proven success reducing churn and protecting recurring revenue in a SaaS setting.
• Experience supporting high-value customer relationships and complex accounts.
• Strong consultative communication and ability to influence stakeholders.
• Ability to identify customer risk and develop retention strategies.

Responsibilities

• Proactively manage retention and identify churn risks.
• Strengthen customer health by reinforcing product value.
• Execute strategies to improve long-term outcomes and revenue retention.
• Protect recurring revenue while driving expansion through consultative management.
• Support a portfolio including multi-shop operators (MSOs) with 2-10 locations.
• Oversee complex relationships across stakeholders, locations, and workflows.

Skills

Account Management

Customer Success

SaaS experience

Churn reduction

Stakeholder management

Job description

Vehlo is seeking a Senior Customer Success Manager to lead the Shop-Ware product post-onboarding, managing and growing a portfolio of automotive repair shops. You will focus on retention, health, and expanding revenue through strategic partnerships with multi-location customers.

Ideal candidates bring 3–5+ years in account management or SaaS customer success, strong consultative skills, and the ability to navigate complex stakeholder networks to protect recurring revenue.