Remote SaaS Client Success Lead: Onboarding & Growth

Dakota Software; Alton (IL); A distancia; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Dakota Software is seeking a Client Success Manager to be fully remote, serving as the primary contact for new and existing clients. You will advise on implementation, drive adoption, and demonstrate business value to retain customers.

This role emphasizes project leadership, stakeholder communication, and opportunity discovery to grow within the SaaS environment. Ideal candidates have a customer-facing background, SaaS sales experience, and strong presentation skills, with the ability to manage

Formación

• Must have strong time-management and prioritization to meet deadlines.
• Ability to deliver high-quality presentations to clients and stakeholders.
• Experience in customer-facing roles such as CS, account mgmt, sales or consulting.
• SaaS software sales experience is preferred.

Responsabilidades

• Act as the single point of accountability for all client projects.
• Project manage onboarding to successful outcomes and accelerate value.
• Collaborate with Business Analyst to determine solutions and approach.
• Create Statements of Work (SOWs) and project plans with milestones.
• Manage communications with stakeholders and project team members.
• Identify and manage project risks and client escalations.
• Maintain positive relationships and measure client satisfaction.
• Mine opportunities for upsells, expansions and renewals.
• Keep management informed of major account Developments.

Conocimientos

Time management

Presentation skills

Customer-facing experience

SaaS software sales experience

Educación

Bachelor's degree in Sales or Business Administration

Descripción del empleo

Dakota Software is seeking a Client Success Manager to be fully remote, serving as the primary contact for new and existing clients. You will advise on implementation, drive adoption, and demonstrate business value to retain customers.

This role emphasizes project leadership, stakeholder communication, and opportunity discovery to grow within the SaaS environment. Ideal candidates have a customer-facing background, SaaS sales experience, and strong presentation skills, with the ability to manage