Remote RTSM Solutions Consultant

Logoslabs; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Veeva Systems is seeking a Managed Services Consultant to join the RTSM group, delivering effective customer support and project coordination across complex systems. This full-time exempt role supports Start-up, Maintenance, and Closeout phases while liaising with internal and external stakeholders.

The ideal candidate has RTSM/IRT experience, at least one year in customer support within a regulated industry, and solid proficiency with Microsoft Office applications.

Qualifications

• Two+ year degree or equivalent experience.
• One+ years of experience in a customer support role.
• One+ years of experience in a regulated industry.
• One+ years of RTSM/IRT experience.
• Microsoft Office experience (Excel, Word, PowerPoint)

Responsibilities

• Support the Project Manager with activities through Start-up
• Be the primary point of contact through Maintenance and Closeout of a project
• Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
• Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
• Respond to inquiries about projects
• Lead various project status and review meetings

Skills

Customer support

RTSM/IRT experience

Project coordination

Education

Two+ year degree or equivalent experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Veeva Systems is seeking a Managed Services Consultant to join the RTSM group, delivering effective customer support and project coordination across complex systems. This full-time exempt role supports Start-up, Maintenance, and Closeout phases while liaising with internal and external stakeholders.

The ideal candidate has RTSM/IRT experience, at least one year in customer support within a regulated industry, and solid proficiency with Microsoft Office applications.