Remote RN Triage Nurse - Patient Care & Coordination

Dr. Mylissa's Medical Boutique; Indiana (PA); Hybrid; USD 36,000 - 103,000; Full time

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond regular clinic hours by addressing patients' medical, social, and psychological needs via telephone. The role supports OSH patients with confident, professional service and accurate documentation.

This remote, full-time position offers ongoing development as nurses progress from Triage RN I to II, with a comprehensive benefits package and a focus on delivering an unmatched patient experience across calls and

Qualifications

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• Focus on delivering an Unmatched Patient Experience on every call and interaction.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks or requests that are within the scope and ability of the role.
• Schedule appointments for patients that may be off-cadence or are requesting an appointment.
• Arrange transportation for clinic visits.
• Aware of organizational goals and visibly strives to meet departmental metrics.

Skills

RN license

Time management

Reliability

Communication

Autonomy

Education

Active RN license

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond regular clinic hours by addressing patients' medical, social, and psychological needs via telephone. The role supports OSH patients with confident, professional service and accurate documentation.

This remote, full-time position offers ongoing development as nurses progress from Triage RN I to II, with a comprehensive benefits package and a focus on delivering an unmatched patient experience across calls and