Remote RN Healthcare Support Specialist

Teleperformance USA; Wyoming (OH); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plan

Career growth opportunities

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment.

The role requires an RN license, at least 6 months of healthcare or customer service experience, and comfort with call-center workflows. You will resolve inquiries using our web-based tools to ensure a seamless customer experience.

Qualifications

• RN license is required.
• Minimum 6 months healthcare or customer service experience.
• Must be 18 years of age or older.
• Comfortable working in a call center environment.

Responsibilities

• Connect with customers via phone, email, chat to resolve inquiries.
• Calmly de-escalate issues and provide solutions.
• Escalate interactions when appropriate.
• Assist with processing requests and payments as needed.
• Log call data for auditing and reporting.
• Provide feedback on call issues to improve operations.
• Upsell when appropriate.

Skills

Communication skills

Customer service oriented

Typing speed 25 wpm

Windows proficiency

Education

RN license

College degree in nursing or related field

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment.

The role requires an RN license, at least 6 months of healthcare or customer service experience, and comfort with call-center workflows. You will resolve inquiries using our web-based tools to ensure a seamless customer experience.