Remote Healthcare Support Specialist (RN)

Teleperformance USA; Utah; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

PTO

Job summary

Teleperformance USA is hiring a Healthcare Customer Support Specialist to serve as the primary contact for healthcare clients. You will manage inbound and outbound communications using web-based tools and resolve inquiries to ensure a seamless, high-quality customer experience.

This role suits those who are passionate about service delivery in a fast-paced environment. The role requires RN licensure and 6+ months of healthcare/customer service experience, with a strong emphasis on accuracy,

Qualifications

• 6+ months of healthcare/customer service experience.
• RN license required.
• 18+ years old.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems (Windows).

Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly resolve issues and de-escalate when needed.
• Escalate interactions when appropriate.
• Respond to requests for assistance and processing payments if required.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues to improve service.
• Upsell when appropriate.

Skills

Healthcare experience

Customer service

Typing 25 wpm

Windows knowledge

Communication

Education

RN license

Nursing degree

Job description

Teleperformance USA is hiring a Healthcare Customer Support Specialist to serve as the primary contact for healthcare clients. You will manage inbound and outbound communications using web-based tools and resolve inquiries to ensure a seamless, high-quality customer experience.

This role suits those who are passionate about service delivery in a fast-paced environment. The role requires RN licensure and 6+ months of healthcare/customer service experience, with a strong emphasis on accuracy,